Privacy Policy

1. Who We Are

The Psychic Gift is a telephone-based psychic reading service operating in the United Kingdom. For the purposes of data protection law, we are the data controller responsible for your personal information.

Contact Details:
Email: [email protected]
Support Helpline: 0808 156 0022
Address: The Psychic Gift, PO Box 435, Sittingbourne, ME9 0WB

2. Information We Collect

We may collect and process the following personal data:

When you call our service:
• Telephone number (automatically captured via caller ID)
• Call duration and time
• Reader you spoke with
• Call recordings (for quality and compliance purposes)

When you pay by card or create a pre-pay account:
• Name
• Payment card details (processed securely, not stored in full)
• Email address (if provided)
• Account PIN and balance

When you visit our website:
• IP address
• Browser type and device information
• Pages visited and time spent
• Cookie data (with your consent)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our service: Connecting you with psychic readers and processing payments
• To manage your account: Maintaining pre-pay balances and call history
• For quality assurance: Monitoring and improving our service through call recordings
• For regulatory compliance: Meeting our obligations under PSA and Ofcom regulations
• To respond to enquiries: Handling customer support requests and complaints
• For website analytics: Understanding how visitors use our website (with consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our service agreement with you
• Legal obligation: To comply with regulatory requirements
• Legitimate interests: To improve our service and prevent fraud
• Consent: For cookies and marketing communications (where applicable)

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Call records: Retained for up to 24 months (Premium Rate calls)
• Call recordings: Retained for up to 24 months (Premium Rate calls) unless required for dispute resolution
• Payment records: Retained for 7 years for financial compliance
• Pre-pay accounts: Retained while active and for 12 months after last activity
• Website analytics: Retained for up to 26 months

6. Data Sharing

We may share your personal data with:

• Payment processors: To process card payments securely
• Telecommunications providers: To facilitate premium rate calls
• Regulatory bodies: Including PSA and Ofcom when required
• Professional advisers: Including lawyers and accountants where necessary

We do not sell your personal data to third parties. We do not share your data for marketing purposes without your explicit consent.

7. Cookies

Our website uses cookies to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our website (only with your consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings. Rejecting non-essential cookies will not affect your ability to use our service.

8. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

10. International Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.