Pre-Pay Readings FAQ

To Set Up Your Account

When you are ready to set up your account please go to the pre-pay page and select how many minutes you would like to purchase. You will then need to fill in a form giving your personal details and card information. Your payment will process and once successful you will be shown a unique account number and pin number. You will also be given a telephone number – you should use this number whenever you want to have a reading or if you want to find out information about your account, for example how many minutes you have left and so on. Your account information will also be sent to you by email.

Fees

The service costs £1.50 per minute maximum. When you purchase £60 worth of minutes or more you will receive 10% extra free bonus minutes:

20 Minutes £30   Purchase
40 Minutes £60 With your bonus minutes your total will be 44 minutes. Purchase
60 Minutes £90 With your bonus minutes your total will be 66 minutes. Purchase
100 Minutes £150 With your bonus minutes your total will be 110 minutes. Purchase

To Use Your Account

Call 0808 156 4916 or 0121 737 5861 (+44 121 737 5861 if outside of the UK) whenever you want to use your pre-paid minutes. The telephone call prompts will ask you to enter your account number and then your pin number. At this point you will be advised of the amount of minutes remaining on your account and you will have the opportunity to top up your account if desired. In the event that you only have 5 minutes or less remaining on your account you will be put straight through to the top up menu. You can check the availability of our readers by clicking here. Use the readers pin number to access the correct reader. In the event that you do not mind which reader you have a call with, just hold the line and you will be connected to the next available psychic.

Call Duration

If you have used our normal credit card service you will know that there is a 20 minute minimum call time and a 60 maximum call length. With the pre-paid service you control the call duration for example you could have a call lasting as little as 5 minutes and as long as 110 minutes (maximum top up). Please bear in mind that you will not hear the normal call-length messages during a pre-paid reading to avoid disturbing the flow of the call, but you will get a prompt advising you 30 seconds before your call credit expires.

To Top Up Your Account

When you want to add credit to your account there is no need to go back on-line just phone the following numbers - 0808 156 4916 or 0121 737 5861 (+44 121 737 5861 if outside of the UK). You can use the same card that you used for your initial transaction or a different one if preferred. See ‘Fees’ section above for costs and possible free bonus minutes.

Account Minimum Credit

To connect to one of our readers you will need at least 5 minutes of credit on your account. When you phone in for a reading if your account has 5 minutes or less remaining you will automatically be taken through to the top up account menu, where you can purchase some more minutes before proceeding as normal.

To Check Your Balance

When you phone in to use the pre-pay service and have entered your account information you will be reminded of how many minutes of credit you have left.

Credit Expiration

Credit that you top up your account with is valid for a period of 6 months; if it is not used during this time then it will expire.

If You Forget / Lose your Password or Account Number

Please try and keep your account and pin number safe and secure, but in the event that you do lose or forget them then please email us at [email protected] with your name and email address that you used to set up the account and the date of your last top up of your account if known. We will then endeavour to retrieve your account information. Please be advised that this service only operates between the hours of 9am-5pm and that a response may take up to 48 hours.